Effective Date: April 5, 2025
Whitecoat Content Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access our website, use our services, or otherwise interact with us. This policy is governed by the applicable laws of the State of North Carolina and relevant federal privacy laws in the United States.
1. Information We Collect
We collect a range of data to provide and improve our services. This includes personally identifiable information such as your full name, email address, phone number, business name, job title, billing and payment information, and any additional data you voluntarily provide via contact forms or email. We also collect non-personal data including IP addresses, browser and device types, operating systems, referring URLs, page interactions, time spent on the site, and geolocation data when enabled. Additionally, we use cookies, tracking pixels, and similar technologies to enhance your user experience and understand how visitors use our site. You can adjust your browser settings to disable cookies, though this may limit certain site functionality.
2. How We Use Your Information
We process your information solely for legitimate business purposes. This includes fulfilling service requests, managing and delivering projects, processing payments, communicating project updates, responding to inquiries, improving our services and website, analyzing usage patterns, and meeting our legal and regulatory obligations. From time to time, we may also send promotional or informational messages that you may opt out of at any time by following the unsubscribe instructions provided in such communications.
3. Legal Basis for Processing
In compliance with the General Data Protection Regulation (GDPR) for international clients, and U.S. federal and North Carolina state laws for domestic clients, we rely on lawful bases to process your personal data. These bases include your consent, the necessity to perform a contract with you, legal obligations, and our legitimate business interests, provided your rights do not override those interests.
4. How We Share Your Information
We do not sell, trade, or lease your personal data. However, we may disclose your information to third-party service providers such as payment processors, website hosting platforms, and contracted freelancers who assist in project execution. These entities are obligated to maintain the confidentiality of your information and to use it solely for service-related purposes. We may also disclose information to legal authorities if required to comply with North Carolina law or a court order, or to protect our legal rights, clients, or others.
5. Data Retention
We retain your personal information only for as long as it is needed to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the data and the legal requirements specific to North Carolina and U.S. law.
6. Data Security
We take the protection of your information seriously. Our security measures include secure servers, restricted access to personal data, encryption, firewall protection, and routine monitoring of our systems. While we strive to use commercially acceptable means to safeguard your data, no method of transmission or storage is entirely secure, and therefore we cannot guarantee absolute security.
7. Your Rights
If you are a resident of North Carolina or another U.S. state with privacy protections, or of a country with applicable data protection laws such as the GDPR, you may have the right to access your data, request corrections, request deletion, object to processing, restrict processing, or transfer your data. You may also withdraw your consent at any time where consent was the legal basis for processing. To exercise these rights, please contact us at [Your Email Address]. We may require verification of your identity before responding to such requests.
8. Children’s Privacy
We do not knowingly collect or solicit data from anyone under the age of 18. If we discover that we have collected personal information from a minor without appropriate consent, we will delete that information as soon as possible.
9. Third-Party Websites
Our website may contain links to third-party websites for your convenience. These sites operate independently of us and may have their own privacy policies. We are not responsible for the content or practices of any linked sites.
10. International Data Transfers
If you are accessing our services from outside the United States, you acknowledge and agree that your information may be transferred to, processed, and stored in the U.S. We will take all necessary steps to ensure appropriate protections are in place consistent with applicable laws, including standard contractual clauses for international data transfers where required.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after any updates indicates your acceptance of the revised policy.
Terms of Service
Effective Date: April 5, 2025
These Terms of Service (“Terms”) govern your use of the website and services provided by Whitecoat Content Solutions (“Company,” “we,” “our,” or “us”). By accessing our website or using our services, you acknowledge and agree to be bound by these Terms. These Terms are governed by the laws of the State of North Carolina and relevant United States federal laws.
1. Scope of Services
Whitecoat Content Solutions offers professional content creation, SEO services, and digital marketing support tailored specifically for the medical and dental industries. All services are delivered in accordance with written agreements or confirmed project scopes. We reserve the right to modify or discontinue any part of our services at any time without notice.
2. Eligibility
By accessing or using our services, you confirm that you are at least 18 years of age, legally capable of entering into binding agreements, and providing truthful, lawful information. Any violation of these eligibility requirements may result in termination of your access to our services.
3. User Responsibilities
Clients are responsible for providing accurate and timely project materials and feedback. You agree to respond to communications promptly and to refrain from submitting any content that is defamatory, illegal, infringing, or otherwise violates applicable laws. You must have the legal right to use any materials provided to us for use in your project. Any breach of these responsibilities may delay services and could result in cancellation of the agreement.
4. Payment Terms
All services are billed according to the terms outlined in individual agreements. Payments are due in full by the specified date. Late payments may incur interest charges and result in service delays. Unless otherwise specified, all payments are final and non-refundable. Disputes regarding billing must be raised in writing within seven (7) days of receipt of invoice.
5. Intellectual Property
Ownership of all content created by us transfers to you upon full payment. Until payment is complete, Whitecoat Content Solutions retains all rights to the work. We may, unless explicitly prohibited, display anonymized samples in our portfolio. You warrant that any materials you provide do not infringe on third-party intellectual property rights.
6. No Medical Advice Disclaimer
All content we produce is intended for informational and marketing purposes only and should not be interpreted as medical advice. You are solely responsible for ensuring the factual accuracy, legal compliance, and regulatory approval of any published material. We accept no liability for the clinical accuracy of the information you publish based on our services.
7. Confidentiality
We maintain the confidentiality of all client-provided information and project materials. Such data will not be shared outside of necessary service providers unless required by North Carolina law or authorized by the client in writing. We expect clients to respect our confidentiality in return, including any proprietary strategies, documents, or processes we share.
8. Limitation of Liability
To the maximum extent permitted under North Carolina law, we are not liable for any indirect, incidental, special, or consequential damages resulting from your use of our services. Our total liability for any claim shall not exceed the total amount paid by you for the specific service in dispute. This limitation applies even if we were advised of the possibility of such damages.
9. Indemnification
You agree to indemnify and hold harmless Whitecoat Content Solutions, its owners, employees, contractors, and affiliates from any claims, liabilities, losses, or expenses, including legal fees, arising from your misuse of our services, violation of these Terms, or infringement of any third-party rights.
10. Termination
We may terminate or suspend services at our sole discretion, with or without cause. Any outstanding payments for completed work remain due upon termination. Upon termination, you will no longer have access to any draft or unpublished materials unless specifically arranged in writing.
11. Governing Law and Venue
These Terms are governed by the laws of the State of North Carolina. Any legal action or proceeding relating to these Terms must be brought exclusively in the state or federal courts located in Wake County, North Carolina. You consent to the jurisdiction and venue of such courts.
12. Dispute Resolution
Prior to initiating any legal proceedings, both parties agree to make a good faith effort to resolve disputes through informal negotiations. If such efforts fail, the dispute shall be resolved through binding arbitration in Wake County, North Carolina, unless both parties agree to an alternative method in writing. Each party shall bear its own legal costs unless otherwise awarded by the arbitrator.
13. Force Majeure
We are not responsible for delays or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, government restrictions, wars, natural disasters, power outages, cyberattacks, labor disputes, or pandemic-related interruptions.
14. Severability
If any provision of these Terms is found by a court to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
Contact Information
If you have any questions about this Privacy Policy or Terms of Service, please contact: